FAQ

QUALITY GUARANTEE

A company by the Vapers for the Vapers, we are determined to deliver high quality products which are at par with international standards, to the vapers buying eliquids online in India.

We strictly utilize only pharma grade chemicals and additives (USP Certified) in our ejuices, which are used globally for vaping purposes. Raizel India ONLY uses concenterates from the following companies: FlavourArt, Capella, Inawera, FlavourWest.

NO Local or Unsafe concenterates are used in our  e juices.

 

PRE-STEEPED

All our ejuices are pre steeped before they get into your vapemail.

 

SHIPPING

We offer Free shipping on all orders above Rs.2000/

Our shipments are sent via FedEx, Delhivery & Ecom Express as per pincode serviceability.

 

ORDER PROCESSING

Generally all orders are shipped out within 1 to 2 bussiness days from date of order.

 

PAYMENTS

We accept Bank Transfer, UPI, Wallets (PayTm). WE ALSO HAVE COD

 

REFUNDS / RETURNS?

Please read our returns policy.

 

NEED HELP / ASSISTANCE?

Contact us via the contact us form, we usually reply within 24 to 48 working hours.

 

NOT SATISFIED?

Please email us at with your issue at care@raizel.in and if your problem isnt resolved within 7 bussiness days of writing to our feedback team.